PATIENT Rights & Responsibilities

At Pioneering Health Group, we are committed to providing quality healthcare services while respecting the rights and responsibilities of our patients. This document outlines your rights and responsibilities as a patient receiving care from us.

Patient Rights:

  1. Respect and Dignity: You have the right to be treated with respect, dignity, and sensitivity to your cultural, spiritual, and personal values.

  2. Quality Care: You have the right to receive high-quality healthcare services that meet professional standards and are delivered by competent healthcare professionals.

  3. Informed Consent: You have the right to be informed about your medical condition, proposed treatments, potential risks and benefits, and alternatives, and to participate in decisions about your care.

  4. Privacy and Confidentiality: You have the right to privacy and confidentiality of your medical information, as governed by applicable laws and regulations.

  5. Access to Information: You have the right to access your medical records and to request amendments or corrections to ensure their accuracy.

  6. Complaint Resolution: You have the right to voice complaints or grievances about your care and to expect a timely and fair resolution.

  7. Refusal of Treatment: You have the right to refuse treatment and to be informed of the potential consequences of refusing recommended care.

  8. Continuity of Care: You have the right to continuity of care and to be informed of any transfer of your care to another healthcare provider or facility.

  9. Pain Management: You have the right to receive appropriate assessment and management of pain.

Patient Responsibilities:

  1. Provide Accurate Information: You are responsible for providing accurate and complete information about your medical history, current health status, medications, and other relevant information.

  2. Follow Care Instructions: You are responsible for following the care instructions provided by your healthcare providers and for participating in your treatment plan to the best of your ability.

  3. Respect for Others: You are responsible for treating healthcare providers, staff, and other patients with respect and courtesy.

  4. Compliance with Policies: You are responsible for complying with the policies and procedures of Pioneering Health Group, including those related to appointments, payments, and conduct.

  5. Active Participation: You are responsible for actively participating in decisions about your care and for asking questions or seeking clarification when needed.

  6. Feedback: You are encouraged to provide feedback about your care experience, including suggestions for improvement or concerns about quality of care.

  7. Financial Obligations: You are responsible for providing accurate insurance information, paying for services rendered, and seeking assistance if you have difficulty meeting financial obligations.

By acknowledging your rights and responsibilities, you contribute to a collaborative and respectful healthcare environment where your needs are met with compassion and professionalism.