PATIENT PRIVACY POLICY

This Patient Privacy Policy (“Policy”) outlines how Pioneering Health Group (“we,” “us,” or “our”) collects, uses, and protects personal information provided by patients (“you” or “your”) when you access our website or utilize our healthcare services.

1. Information We Collect

We may collect the following categories of personal information:

– Contact Information: Name, email address, mailing address, phone number.
– Health Information: Medical history, current health condition, treatment information, insurance details.
– Usage Information: IP address, browser type, device type, operating system, referral URLs, pages visited, and other usage data collected automatically.

2. How We Use Your Information

We may utilize your personal information for the following purposes:

– Healthcare Provision: Facilitating appointments, communication with healthcare professionals, delivery of test results, and provision of treatment.
– Service Enhancement: Analyzing usage data to enhance our website and services.
– Regulatory Compliance: Fulfilling legal obligations and adhering to regulatory requirements.
– Communication: Sending important notices, updates, and promotional materials.

3. Data Sharing

We may share your personal information with the following entities:

– Healthcare Providers: Sharing information with healthcare professionals involved in your care.
– Service Providers: Engaging third-party service providers to assist in service delivery.
– Legal Compliance: Sharing information as mandated by law or to safeguard our rights.

4. Data Security

We employ appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You possess the following rights concerning your personal information:

– Access: Request access to your personal information.
– Correction: Request correction of your personal information.
– Deletion: Request deletion of your personal information.
– Restriction: Request restriction of processing of your personal information.
– Objection: Object to processing of your personal information.

6. Cookies

We may utilize cookies and similar tracking technologies to gather usage information and improve our services. You can manage cookie preferences through your browser settings.

7. Changes to this Policy

We retain the right to update or modify this Policy at any time. Any alterations will become effective immediately upon posting on our website.

8. Contact Us

If you have any queries or concerns about this Policy or our privacy practices, please reach out to us at:

Pioneering Health Group
St Annes Hospital
155 King George Rd, Avondale, Harare
+263 (0) 86 8800 7325
hello@pionneringhealth.co.zw